All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dashboard & API Operational
90 days ago
100.0 % uptime
Today
Message Queues Operational
90 days ago
100.0 % uptime
Today
Network Providers Operational
90 days ago
99.98 % uptime
Today
AWS ec2-ap-southeast-2 Operational
AWS sqs-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS lambda-ap-southeast-2 Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Telstra Outage
Resolved - Telstra have advised all systems are now fully restored.

Incident RCA:
Telstra recipients experienced elevated SMS failure rates on 08/07/2026 due to an incident on Telstra's network. No outbound messaging or gateway functions on the 5c SMS or Telstra wholesale systems were affected. The extent of the issue was limited to message delivery to Telstra devices; our systems, and Telstra's gateways and APIs, were not impacted.

Affected: Message delivery to Telstra devices (recipient-side delivery failures)
Not affected: Our outbound messaging systems and gateway functions; Telstra's gateways and APIs

Timeline (AEST)
07/08/2026
~3:00AM Telstra recipients began experiencing impact (SMS failure rates for Telstra recipients exceed monitoring threshold)
5:00AM – 8:00AM peak SMS failure rates observed across most Telstra numbers (80% of Telstra recipients failing)
8:00AM SMS failure rates to Telstra recipients begin to fall
~10:00AM SMS failure rates to Telstra recipients return to within normal levels
6:00PM Telstra confirms full recovery has been completed

The failures were caused by an incident on Telstra's network affecting device connectivity. Our systems and Telstra's gateways were not affected. We maintained ongoing communication with Telstra throughout the incident to confirm no additional systems were impacted and to check whether any action was required on the gateway side. No further action was needed on our end or Telstra's gateway infrastructure.

Failure rates returned to normal without intervention as Telstra resolved the underlying network issue. No corrective action was required on our platform, as our systems remained unaffected throughout.
Jul 8, 22:11 AEST
Telstra Outage
Resolved - This incident has been resolved.
Jul 8, 21:04 AEST
Update - Failure rates to Telstra recipients have remained at normal levels for the past two hours, and Telstra have advised the vast majority of services are now operating as normal. We are continuing to monitor and co-ordinate with the Telstra team.
Jul 8, 12:58 AEST
Monitoring - We are observing failure rates to Telstra recipients falling into a normal range. However, we recommend customers hold off sending messages to Telstra devices until they confirm the issue is resolved, if possible.
Jul 8, 09:11 AEST
Identified - We have observed significant failure rates for messages to Telstra recipients due to an incident affecting their network. Recipients on other networks are not affected.
Jul 8, 07:53 AEST
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Email Notifications
Resolved - This incident has been resolved.
Jul 2, 13:54 AEST
Investigating - We are currently investigating an issue with email notifications.
Jul 2, 07:22 AEST
Queue Delays
Resolved - This incident has been resolved.
Jul 2, 11:26 AEST
Monitoring - Queues have returned to normal processing times.
Jul 2, 11:01 AEST
Identified - We have identified an issue causing queues to process messages more slowly than expected. The issue has been addressed and queues are expected to clear over the next 20-30 minutes.
Jul 2, 10:25 AEST
Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

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